Shipping Policy

 

Saijo Shipping Policy

At Saijo, we are pleased to offer free express shipping within the USA on all orders. Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. We’re committed to getting your order to you as quickly as possible.

Once your order is dispatched, the estimated delivery time is between 4–6 working days within the USA (this does not include order processing time). Please consider any public holidays that might impact delivery times.

For smoother operations, we have centralized our shipping process to a single warehouse. While we strive to meet our shipping estimates, specific delivery dates are not guaranteed due to potential industry delays. We appreciate your understanding as we work to deliver our products efficiently.


Incorrect Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We work hard to process and ship orders quickly, so there is only a short window to correct an incorrect address. Please contact us immediately if you need to make a change.


Returns

By placing an order, you agree to cover the cost of return shipping to us. Please refer to our Return Policy for more details on how to proceed with a return.

Lost/Stolen Packages:

Silkbun is not responsible for lost or stolen packages. If your tracking information states that your package was delivered but you have not received it, please contact your shipping carrier with the information provided to you.